Frequently Asked Questions

How long does shipping take?

We currently deliver throughout South Africa using trusted courier partners.

Estimated delivery time: 8–11 business days.

Once your order has been dispatched, you'll receive a tracking email containing your courier details and tracking number.

Please note that delivery times may vary slightly depending on your location and courier demand during peak periods.

How do I track my order?

After your order ships, we'll send a tracking number to the email address used during checkout.

You can use this tracking number to monitor your parcel's progress from dispatch to delivery.

If you haven't received tracking information within a few business days, please contact our support team and we'll assist you.

What is PurePressure's refund policy?

Every PurePressure purchase is protected by our 30-Day Quality Guarantee.

If your product arrives defective, damaged, or develops a manufacturing fault within 30 days of delivery, we will inspect the issue and provide a replacement or refund where appropriate.

Please note that refunds are only offered for verified product quality issues and manufacturing defects.

Refunds are not available for:

• Change of mind

• Incorrect orders placed by the customer

• Normal filter discoloration caused by captured impurities

• Wear and tear from regular use

• Damage caused by improper installation, misuse, or modification

For assistance, please contact our support team with your order number and photos of the issue.

How can I contact PurePressure?

Our customer support team is available to help with orders, installation questions, and product enquiries.

Email: support@purepressure.co.za

We aim to respond within 1–2 business days.

What materials are PurePressure showerheads made from?

PurePressure showerheads are manufactured using durable, corrosion-resistant materials designed for long-term everyday use.

Each unit is engineered to provide:

• Reliable filtration performance

• High-pressure water flow

• Resistance to rust and corrosion

• A premium modern appearance

Product Questions

What does the PurePressure filter help remove?

The PurePressure filtration system is designed to help reduce common shower water contaminants including:

• Sediment

• Rust particles

• Dirt and debris

• Other visible impurities found in household water systems

Filtration performance may vary depending on local water quality.

Why does my filter change colour?

A darker filter is often a sign that the filtration media is actively capturing impurities from your water supply.

The amount of discoloration depends on:

• Local water quality

• Pipe condition

• Household water usage

Heavily discoloured filters are common in areas with higher levels of sediment or ageing plumbing infrastructure.

How often should I replace my filter?

For best performance, we recommend replacing your filter every 1–2 months.

Replacement frequency depends on:

• Water quality in your area

• Number of people in your household

• Daily shower usage

Homes with poorer water quality may require more frequent replacements.

Will PurePressure increase my water pressure?

PurePressure is engineered with a high-pressure spray design that helps create a stronger and more satisfying shower experience.

Many customers notice improved spray performance compared to standard showerheads.

Actual results may vary depending on your home's plumbing system and water supply.

Does PurePressure fit standard shower connections?

Yes.

PurePressure is designed to fit most standard handheld shower fittings commonly found in South African homes.

Installation is quick and usually takes only a few minutes.

Do I need a plumber to install it?

No.

Most customers can install their PurePressure showerhead themselves without specialist tools.

Simply remove your existing showerhead and attach the PurePressure unit according to the included instructions.

Can PurePressure help with dry skin and hair?

Many people choose filtered showerheads to reduce exposure to impurities that may contribute to dry skin and hair.

While individual experiences vary, cleaner shower water may help create a more comfortable showering experience.

PurePressure products are not intended to diagnose, treat, cure, or prevent any medical condition.

Why was PurePressure designed for South African water conditions?

Water quality varies significantly between regions, municipalities, and even neighbourhoods.

PurePressure was developed with South African households in mind, providing a practical way to enjoy cleaner shower water while maintaining strong water pressure.

Do you sell replacement filters?

Yes.

Replacement filter cartridges are available separately and can be purchased whenever your current filter reaches the end of its service life.

Many customers choose to keep spare filters on hand for uninterrupted filtration performance.

Is the filter visible?

Yes.

The transparent filter housing allows you to see the condition of your filter over time.

This makes it easy to monitor usage and know when it's time for a replacement.

Why choose PurePressure?

PurePressure combines what matters most in a shower:

💧 Cleaner water

🚿 Strong water pressure

🛡 Filtration against common impurities

✨ Modern premium design

🇿🇦 Built for South African homes

Our mission is simple:

Cleaner Water. Better Living.